Meet the Staff
Melanie Sotak, MHSA
Joining The Wall Center in March 2015, Melanie is responsible for the day to day operation and oversees the design, development, and strategic plans for The Wall Center for Plastic Surgery Group of Companies. She is a skilled healthcare executive with a proven track record spanning over 15 years in operational and financial healthcare management. "The Wall Center is a destination, high-end practice whose day to day operations reflect our national presence. Every decision is based upon our brand promise to provide honest treatment recommendations, premium care, and exceptional plastic surgery."
Administrator and Dr. Simeon Wall Jr.'s Lead Patient Coordinator
Terri has been an essential member of The Wall Center staff since 2001. She has over 15 years of plastic surgery office and surgery center experience and is always ready with an answer if a patient has a question. Terri meets with all of Dr. Wall Jr.'s patients during consultation, schedules all of his surgeries, and answers pre and post-operative questions. She is also responsible for the education materials that the patient receives throughout his or her surgery process. She continuously provides the ultimate level of patient care and achieves that with her highest respect for the physicians and patients. "I strive to make sure that the patient is comfortable not only with me, our physicians and the staff, but that they have a great overall experience. I love helping our patients. I want them to know that I'm always here for them."
Head Certified Registered Nurse Anesthetist
Since 2001, Leslie has been The Wall Center's resident advanced practice registered nurse-CRNA. Leslie has over 30 years of surgical experience and has been working in the Shreveport area since 1979. Leslie's job duties include interviewing the patients pre-operatively, safely delivering top quality anesthesia, and monitoring their vitals post operatively as well. She takes in consideration all of the diverse needs of her patients while paying close attention to their medical history and past experiences with both general and local anesthesia. Leslie, like all of The Wall Center staff, frequently attends continuing education classes and meetings to stay abreast of current aesthetic plastic surgery trends. "Having worked in a variety of hospitals and outpatient surgery centers, I strongly believe that The Wall Center's Surgical Suites is one of the best. The doctors, medical staff, and office staff work hand in hand to ensure our patients have the safest, most optimal surgical experience."
Dr. Michael Lee's Lead Patient Coordinator
Casey is Dr. Michael Lee's patient coordinator, handling all of his patients' needs from beginning to end. Casey is responsible for patient education and patient materials during the consultation process as well as scheduling all of Dr. Lee's surgeries, answering patient questions, helping with insurance issues, and making referrals. "Being a former patient at The Wall Center helps me in my position as Dr. Michael Lee's Patient Coordinator because I understand the needs and expectations of our patients. The most rewarding part of my job is seeing the joy and satisfaction The Wall Center brings to people."
Lead Front Office Coordinator
Denise is the vibrant voice on the other end of the line when you call our office, and she is the smiling face that greets you when you walk in. Denise is our lead front office coordinator and is also a certified medical assistant. She is also responsible for answering phone calls, scheduling follow up appointments, and assisting patients with questions and purchases. Denise seeks to make every patient's visit as comfortable and pleasant as possible. "I've always been such a people person, and helping both patients and our team of doctors has been very fulfilling. Seeing patients post-operatively and their amazing results is one of the best parts of my job!"
When patients first check in for their surgery, they may feel nervous or anxious. However, Kim's soothing and welcoming presence quickly puts our patients at ease. She is responsible for examining patients' pre-surgical charts, requesting lab work, and reviewing pre-surgical guidelines with each patient before their surgery. "Making sure patients are comfortable and knowledgeable about their surgery is one of the most important aspects of my job. Working with such a skilled group of surgeons makes me confident that our patients will love their results, and I love seeing the transformation from beginning to end."
Dr. Holly Wall's Lead Patient Coordinator
Since 2001, Jodi has been working alongside Dr. Holly Wall as patient coordinator for Dr. Wall's busy cosmetic surgery practice in Shreveport. Jodi has over 15 years of experience in caring for all of her patients' needs and is always ready to answer any questions patients may pose. Jodi schedules all of Dr. Holly Wall's surgeries, consults with each new patient, makes referrals, and is a guiding light for all patients. "Working with Dr. Holly Wall and her patients is a rewarding experience I look forward to every day. I feel like my hard work has paid off when I hear positive feedback from patients who have just completed their surgery and are satisfied with their experience."
Dr. Simeon Wall Sr.'s Lead Patient Coordinator
Wendy is Dr. Simeon Wall Sr.'s patient coordinator, armed with a quick wit and happy demeanor at all times. Wendy's responsibilities as coordinator include patient education and meeting with patients during the consultation process, scheduling all of Dr. Wall's surgeries, answering pre and post-surgical questions, and making referrals. She also meets individually with each patient during the consultation process. "Dr. Wall Sr. has over 40 years of plastic surgery experience and has operated on several generations of patients. Meeting the children and grandchildren of patients who are also choosing to have surgery with Dr. Wall is a gratifying experience. I love working for a team of surgeons whose reputations are boundless."
Lisa Castillo, C.M.A.
Lisa, who is originally from Long Beach, California, joined our team as a Medical Assistant in 2014 after displaying incredible work ethics and attention to details while interning with us. Because of her diversity of skills, her job duties are wherever she is needed most. Whether she is answering phone calls at the front desk, greeting patients, educating patients, or chaperoning with any of the doctors, she executes her complete attention. "I love seeing patient's before and after surgery. It's such an amazing experience to work with such amazing doctors and witness how they change people's lives."
Brittany Shea, L.P.N
Brittany, The Wall Center clinic nurse, has been with the Wall Center since 2013. She is a graduate of LSU-Shreveport and has been a resident of the Ark-La-Tex for the past 20 years. Brittany is responsible for patient education, assisting the physicians, assisting patients with pre and post-operative questions and concerns, and updating patient records. Brittany's expertise and warm demeanor assures patients they are receiving the best and most efficient patient care. "Interacting with our aesthetic plastic surgery patients is incredibly rewarding and working with four of the finest plastic surgeons in the world has been a privilege. Their high standards for patient care and exceptional plastic surgery has been an enriching experience."
Clinical photography is a vital part of the treatment planning process, but we are aware how it can be extremely uncomfortable. Our Professional Photographer, Melinda Deas's playful wit and warm personality helps to ease our patient's anxiety. Melinda joined our team in 2014 and is responsible for photographing all patients, assisting our physicians with educational presentations using standardized clinical photos, and updating our website with our most current patient stories. "The most rewarding part of my job is being able to witness the transformation of the once self-conscious patients, exuding with confidence after surgery. The amazing team of surgeons we have at The Wall Center are not only transforming the aesthetic appearances of the body but they are giving them the gift of heightened self-esteem. You can't put a price on that invaluable gift."